Shipping

Shipping Policy (UK)

1. Delivery Locations

We currently ship to all addresses within the United Kingdom, including:

  • England

  • Scotland

  • Wales

  • Northern Ireland

  • Channel Islands, Isle of Man, and Scottish Highlands (may experience longer delivery times)

2. Delivery Times

Orders are typically processed within 1–2 business days. Delivery time depends on the shipping method selected at checkout:

  • Standard Shipping: 3–5 business days

  • Express Shipping: 1–2 business days

  • Next-Day Delivery: Available for orders placed before 1:00 PM (Monday to Friday)

Please note: Delivery times are estimates and may vary due to courier delays, weather, or peak seasons.

3. Shipping Costs

  • Standard Shipping: £3.95 (Free for orders over £50)

  • Express Shipping: £6.95

  • Next-Day Delivery: £9.95

Shipping fees are non-refundable once the order has been dispatched.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking details. You can track your order via the courier’s website.

5. Click & Collect / Local Pickup

Available at select store locations. You will be notified via email when your order is ready for collection.

6. Missed Deliveries

If you're not available to receive your package, the courier may:

  • Leave it in a safe place

  • Attempt redelivery

  • Deliver to a local collection point

Instructions will be left by the courier.

7. Undeliverable Packages

If a package is returned to us due to an incorrect address or multiple failed delivery attempts, we will contact you to arrange redelivery. Additional shipping charges may apply.

8. Shipping Delays

While we aim to meet all delivery estimates, delays can happen due to:

  • Extreme weather

  • Courier issues

  • Public holidays If your order is delayed, please contact our customer service team for assistance.